Privacy Policy

Effective Date: April 17, 2025

This Privacy Policy explains how Hero ("we", "our", or "us") collects, uses, discloses, and protects your information when you use our mobile application and related services ("Hero App"). We are committed to protecting your privacy and ensuring you have a safe and positive experience.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, and device ID, when you create an account or contact us.
• Usage Data: including your interactions with the app, chat history, selected bots, and preferences.
• Device Information: such as device type, operating system, app version, and crash logs.
• Subscription & Payment Info: processed through third-party services like RevenueCat and Apple App Store. We do not store your payment details.

2. How We Use Your Information

Your information is used to:

• Provide and improve Hero App functionality
• Personalize your AI chat experience
• Respond to customer service requests
• Analyze usage to improve user experience and performance
• Send important notifications related to your account

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Trusted third-party service providers (e.g., analytics, hosting, payment processors)
• Law enforcement or regulators, if required by law
• In the event of a merger, acquisition, or company restructuring

4. AI Interactions and Data Use

Hero uses third-party AI APIs (such as OpenAI, DeepSeek, etc.) to process your prompts and return responses. Your chats may be sent securely to these APIs for processing. We do not use your data to train AI models or for any marketing purposes.

5. Data Retention

We retain your chat history and account information as long as your account remains active. You can request deletion at any time by contacting us at support@herofly.co.

6. Security

We take reasonable measures to protect your information using encryption, access controls, and secure infrastructure. However, no method of transmission is 100% secure.

7. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections to your information
• Request deletion of your account and data
• Withdraw consent for data processing (where applicable)

8. Children’s Privacy

Hero is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a new effective date. Please review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@herofly.co
Company: Herofly App Studio
Website: www.herofly.co